Refund & Return

Return & Refund Policy

ArtsyWoodsy's Commitment to Satisfaction

Last Updated: March 18, 2024

At ArtsyWoodsy, we pour our heart and soul into ensuring each handcrafted piece not only meets but exceeds our rigorous standards of quality. We take great pride in our work and stand firmly behind every item we create. Ensuring your complete satisfaction is at the core of our mission, and we're dedicated to making sure you're absolutely in love with your purchase.

Understanding Our Policy

This policy is designed to guide you through your options if, for any reason, you're not entirely satisfied with your ArtsyWoodsy purchase. Here we outline our procedures regarding cancellations, returns, refunds, and exchanges for a clear, hassle-free understanding.

Key Definitions:

  • The Company: ArtsyWoodsy, hereby referred to as "we", "us", or "our".
  • Items: Our handcrafted products available for purchase.
  • Orders: Your request to purchase Items from us.
  • Service: The offerings provided through our website.
  • Website: The online home of ArtsyWoodsy, accessible at artsywoodsy.net
  • You: The individual or entity engaging with our Services.

Cancellation Policy:

We understand that orders might need to be changed or cancelled. However, due to our quick turnaround time:

  • You have one hour after placing an order to cancel or make changes. This grace period ensures we can accommodate your needs while maintaining our commitment to prompt delivery.
  • Cancellations or changes to your order are not possible once this one-hour window has closed or the crafting process has commenced.

Refund/Return Guidelines:

We aim for your complete satisfaction with every piece:

30-Day Refund/Replacement Guarantee:

For any of the following circumstances, we offer a straightforward refund or free replacement within 30 days, without the need to return the original item:

  • Items are defective, damaged, or not functioning correctly.
  • Significant discrepancies in size or incorrect fit.
  • Items not matching their description or the specifics of customization.
  • Items that are missing or lost.

Exceptions:

Some situations are not covered by our 30-day policy:

  • Requests exceeding 30 days post-delivery.
  • Damage from misuse, improper care, or accidents.
  • Returns motivated by personal preference, change of mind, or similar reasons.
  • Errors in product selection, address, or customization details made by the customer.
  • Items used, washed, or damaged post-delivery.
  • Products purchased during sales or promotional events.

Initiating a Return or Refund:

  • Reach out to us at support@artsywoodsy.net with details of your concern. Include photos of the item(s) and packaging showing the shipping label, to enable us to assist you promptly.
  • Await our response, as we review your request and provide guidance on the next steps for your refund or replacement.

For any questions or further assistance regarding our return and refund policy, please contact us at support@artsywoodsy.net. Our team is here to ensure your experience with ArtsyWoodsy is nothing short of exceptional.